V I P

Privacy Statement

PT Smailing Tours & Travel Services provides this privacy statement to describe how we may collect, use, share, protect and otherwise process of your personal information.

1. We collect your personal informations, such as: your name, contact information (email, phones, and addresses), passport number, identity number, gender, date of birth, frequent traveler credentials and emergency contact. If we book travel for your travel companions, we may collect similar information about them.
2. Other information we collect, such as:
• Arrival and departure location, airline, hotel and car rental also any other information needed to complete your bookings. We may also collect special categories of information to provide accessibility, meal preferences or other requested services.
• Payment information to pay for bookings and other transactions through our services, we collect payment card information and other details necessary to process payments.
• Information how you access our services, including your computer's IP address and information that can be derived from it (such as internet provider and general geographic location), your device's unique identifier and other technical information. We also collect information about how you use our websites and mobile applications. We collect some of this information using cookies and similar technologies. Please note that if you operate a website that uses cookies, additional legal requirements or industry standards may apply.
3. We primarily use this information to provide the platform and related features to you and to:
• Book your travel, organize meetings and events, prepare itineraries and invoices, communicate with you about your travel or our products and services, provide customer service, and manage your account.
• Process transactions and provide you with related customer service.
• Monitor and improve the performance and content of our services, provide updates, analyze trends and usage in connection with our services, and measure whether our ads and offers are effective.
• Compliance with our company policies and procedures, for accounting and financial purposes, to detect or prevent fraud or criminal activity, to perform, analyze and improve our business and services, and otherwise as required by law.
• Comply with our agreements with your employer or travel sponsor, communicate about our products and services, and help them ensure compliance with their policies.
4. We will only share personal information collected through the platform as described in this policy, unless we provide you with choices. Specifically, we may share your Personal Information:
• With our corporate group to the extent permitted by law to allow them to provide, analyze and improve their and our products and services.
• with travel suppliers (airlines, hotels, car rentals) and travel service providers (for example, ticket distribution systems and travel application providers).
• With vendors that perform functions on our behalf, such as other travel agencies, meeting and event planners, visa and passport service providers, mobile application and software developers, and vendors who provide IT support, data hosting, marketing and communications services, and collections. These vendors access information only as necessary to perform their functions, as instructed in our contracts with them.
• With regulatory authorities, courts, and government agencies where we believe doing so would be permitted or required by law, regulation or legal process, or to defend the interests, rights or property of PT Smailing Tours & Travel Service or others.
• With third parties sponsors of promotions in which you can choose to participate or not*.